Account Manager, ICHRA - Remote

Overview

The Account Manager will manage relationships for employer clients utilizing Gravie's ICHRA product, focusing on client needs and expectations.

In Short

• Educate clients about Gravie's ICHRA product.
• Provide timely answers to client inquiries.
• Ensure accurate onboarding for new clients.
• Facilitate client kick-off meetings.
• Research and resolve client issues.
• Deliver ongoing guidance to clients.
• Manage ongoing client relationships.
• Assist with plan renewals and contribution strategies.
• Collaborate with Sales and Implementation teams.
• Demonstrate core competencies of authenticity, curiosity, and empathy.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years in customer service or account management.
• Experience in health insurance or healthcare industry.
• Ability to work independently and manage time-critical issues.
• Clear communication and public speaking skills.
• Collaborative team player.
• Positive attitude and self-motivated.
• Experience with Microsoft Office.
• Start-up company experience is a plus.

Benefits

• Standard health and wellness benefits.
• Alternative medicine coverage.
• Flexible PTO.
• Up to 16 weeks paid parental leave.
• Paid holidays.
• 401k program.
• Cell phone reimbursement.
• Transportation perks.
• Education reimbursement.
• 1 week of paid paw-ternity leave.