Account Manager - Remote

Overview

The Account Manager at EverDriven works collaboratively with various departments, transportation providers, school districts, and parents to ensure safe and timely transport of students. The role emphasizes enhancing service quality, productivity, and customer satisfaction.

In Short

• Collaborate with departments and clients for effective transportation services
• Provide excellent customer service and address service challenges
• Manage daily account services and recruit transportation providers
• Oversee Field Operations for client retention and account growth
• Ensure a safe and efficient transportation system
• Liaise with clients and provide guidance
• Monitor local transportation performance
• Maintain communication with project contractors and community officials
• Document provider information and safety inspections
• Comply with safety rules and regulations

Requirements

• Bachelor's degree or equivalent experience
• Strong communication and customer service skills
• Ability to work with diverse groups
• Effective multitasking and problem-solving skills
• Familiarity with Microsoft Word, Excel, and Outlook
• Valid Driver’s License with a good record
• Pass a drug screen and background check
• Willingness to travel as required

Benefits

• Medical, Dental, and Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Company-paid Life Insurance
• Company-paid Short and Long-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan with employer match
• Employee Assistance and Discounts Programs