Customer Care Agent - Remote

Overview

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost-effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

In Short

• Be the friendly voice that school districts, parents, and drivers rely on.
• Handle incoming calls with professionalism and efficiency.
• Address customer questions and resolve issues.
• De-escalate distressed customers.
• Share knowledge about our products and services.
• Work in a fast-paced environment.
• Detail-oriented and cheerful demeanor under pressure.
• 1+ years remote work experience preferred.
• 2 years of call center experience preferred.
• Strong computer skills required.

Requirements

• High school diploma or equivalent.
• Ability to handle a high volume of calls.
• Enter customer information into the data entry system.
• Dispatch drivers to client locations.
• Problem-solve transportation issues.
• Effectively communicate via telephone and email.
• Navigate multiple computer systems.
• Read and understand maps and geographical software.
• Ability to stay calm under pressure.
• Willingness to assist in other areas as needed.

Benefits

• Competitive pay rate of $16/hr.
• 5% bonus eligibility.
• Flexible shifts available.
• Opportunity to work in a mission-driven environment.
• Commitment to diversity and inclusion.
• Supportive team culture.
• Training provided.
• Remote work opportunity.
• Potential for career growth.
• Access to technology solutions.