Customer Care Agent - Remote

Overview

Join efood as a Customer Care Agent to deliver exceptional service to our customers in Greece and Cyprus, ensuring a fantastic experience through various communication channels.

In Short

• Customer oriented role focused on delivering happiness.
• Engage with customers via live chat, calls, and email.
• Work in shifts including evenings and nights.
• Collaborate with a dynamic team of customer care agents.
• Problem-solving and multitasking are essential skills.
• Fluency in Greek and English is required.
• Prior customer service experience is a plus.
• Full-time commitment of 5 days a week including weekends.
• Attractive remuneration package offered.
• Opportunities for personal and professional growth.

Requirements

• Strong understanding of customer expectations.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Team spirit and collaboration skills.
• Computer literacy and office equipment use.
• Problem-solving orientation.
• Critical thinking abilities.
• Bachelor's degree is a plus.
• Prior experience in customer service is advantageous.

Benefits

• Attractive remuneration package.
• Meal vouchers for restaurants and food supplies.
• Private Medical & Life Insurance from day one.
• Access to mental health support and therapy sessions.
• Online training platform for personal and professional growth.
• In-house cafeteria and gym facilities.
• Global Mobility plan for career opportunities worldwide.
• Pension Plan for future savings.