Customer Care Agent - Remote

Overview

doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.

In Short

• Provide real-time support to customers via email and phone
• Manage and resolve customer inquiries in a timely, friendly, and professional manner
• Maintain accurate records of customer interactions and follow-ups
• Escalate complex issues appropriately while keeping the customer informed
• Meet response time, resolution, and customer satisfaction KPIs
• Take initiative to improve internal processes and customer experiences
• Stay up-to-date on product updates, policies, and procedures

Requirements

• 2+ years of experience in a customer service role (chat or phone support preferred)
• Strong written and verbal communication skills
• Ability to stay organized and meet deadlines in a dynamic, often ambiguous environment
• Comfortable handling multiple conversations or tasks simultaneously
• Excellent problem-solving skills and attention to detail
• Self-starter with a strong sense of ownership and follow-through

Benefits

• Opportunity to work in a dynamic and growing company
• Flexible work environment
• Collaborative team culture
• Professional development opportunities