Dutch Customer Care Agent - Remote

Overview

As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone.

In Short

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Requirements

• Fluency in Dutch and English.
• Excellent communication skills.
• Strong problem-solving abilities.
• Experience in customer service is a plus.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity to work in a dynamic team.
• Professional development opportunities.
• Work from home options.