Customer Care Agent - Remote

Overview

This role involves responding to customer inquiries regarding quotations, new business, renewals, and existing policies within the Customer Support & Operations Team.

In Short

• Office-based role with structured training program.
• Respond to customer inquiries via telephone, post, and live chat.
• Achieve Service Level Agreements (SLAs) across all channels.
• Consistently meet Key Performance Indicators (KPIs).
• Administer policies and issue documentation within service standards.
• Support the Customer Care team in achieving business goals.
• Optimize new business through exceptional customer service.
• Reporting and analysis on key metrics.
• Ensure compliance with regulatory requirements.
• Build strong customer relationships.

Requirements

• At least 12 months' experience in the insurance industry.
• Strong communication skills.
• Ability to analyze customer feedback and trends.
• Motivated to deliver service excellence.
• Familiarity with regulatory compliance in insurance.
• Ability to work towards and achieve targets.
• Commitment to continuous professional development.
• Team player with a positive attitude.

Benefits

• Comprehensive training program.
• All expenses covered for training.
• Opportunities for professional development.
• Supportive team environment.
• Potential for career advancement.