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Customer Care Agent - Remote

Posted 3 weeks ago
Customer Service
Full Time
Ireland

Overview

This role involves responding to customer inquiries regarding quotations, new business, renewals, and existing policies via various communication channels. It is a home-based position with structured training and development to ensure high-quality customer service.

In Short

  • Respond to customer inquiries via telephone, email, post, and live chat.
  • Complete a comprehensive training program, mostly conducted in the office.
  • Achieve Service Level Agreements across all channels.
  • Administer policies and issue documentation within service standards.
  • Deliver exceptional customer service to optimize new business.
  • Report and analyze key metrics for performance improvement.
  • Identify and escalate compliance breaches.
  • Build long-lasting customer relationships and promote a positive team culture.
  • Participate in continuous professional development.
  • Ensure compliance with relevant regulatory requirements.

Requirements

  • At least 12 months of experience in the motor insurance industry.
  • Strong communication and interpersonal skills.
  • Ability to achieve key performance indicators and targets.
  • Experience in customer service and support roles.
  • Understanding of regulatory compliance in the insurance sector.
  • Motivated to deliver service excellence.
  • Analytical skills to identify trends and suggest improvements.
  • Ability to work independently and as part of a team.
  • Willingness to participate in training and development activities.
  • Proficiency in using customer service software and tools.

Benefits

  • Home-based working environment.
  • Comprehensive training program.
  • Support for continuous professional development.
  • Company covers expenses for training in the office.
  • Opportunity to work in a dynamic team.
  • Engagement in a customer-focused culture.
  • Potential for career growth within the company.
  • Flexible working conditions.

Wrisk

Wrisk

Wrisk is a customer-centric insurance company dedicated to providing exceptional service and support to its clients. With a focus on continuous training and development, Wrisk ensures that its Customer Support & Operations Team is well-equipped to handle inquiries related to quotations, new business, renewals, and existing policies. The company values experienced professionals in the insurance industry and emphasizes the importance of achieving service excellence and customer satisfaction. Wrisk fosters a positive work culture and encourages team collaboration while adhering to regulatory standards and striving for process improvements.

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