Customer Care Agent - Remote

Overview

Gousto is on a mission to become the UK & Ireland's most loved way to eat dinner, and for every meal to leave the planet better off. As a Customer Care Agent, you will be the first point of contact for customers, helping to resolve concerns and contribute to improvements across the business.

In Short

• Join a vibrant Customer Care team at Gousto.
• Be the first point of contact for customer inquiries.
• Respond to customer contacts via various channels.
• Manage sensitive issues with empathy and professionalism.
• Resolve queries on first contact whenever possible.
• Provide memorable customer experiences.
• Share feedback to support continuous improvement.
• Achieve individual and team targets.
• Proactively enhance customer experience.

Requirements

• Natural problem-solver who enjoys helping others.
• Experience in customer service, ideally in a contact centre.
• Comfortable using technology, quick to learn new systems.
• Detail-oriented with effective time management.
• Clear and confident communicator, both written and verbal.
• Enthusiastic about continuous learning and improvement.
• Motivated to provide outstanding service.

Benefits

• Inclusive work environment.
• Opportunities for personal and professional growth.
• Support for diverse backgrounds and experiences.