Account Manager - Remote

Overview

The Account Manager position improves customer retention by ensuring brokers and lenders are satisfied with the loan process from submission to final disposition.

In Short

• Collaborate with Clients, Sales & Operations to manage pipeline movement.
• Review conditions for accuracy to expedite the loan process.
• Manage multiple projects with strong attention to detail.
• Serve as liaison support for Clients and internal operations.
• Work with leadership to escalate issues and provide solutions.
• Apply problem-solving techniques to resolve issues.
• Establish feedback from clients to identify opportunities.
• Provide excellent service through disciplined follow-up.
• Build strong relationships with team members and clients.

Requirements

• Experience in account management or similar role.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects effectively.
• Detail-oriented with a focus on compliance.
• Proficient in problem-solving and conflict resolution.
• Ability to work collaboratively in a team environment.
• Knowledge of the lending process is a plus.

Benefits

• Competitive salary with bonus opportunities.
• Remote work flexibility.
• Ongoing education and professional development.
• Supportive team environment.
• Opportunities for career advancement.