Account Manager - Remote

Overview

As an Account Manager in our Nordic Customer Success SME team, you’ll be based in Stockholm or Gothenburg and become part of a close-knit group of Account Managers. You will ensure our customers get the very best value out of our platform.

In Short

• Commercially responsible for around 65 existing customers.
• Work strategically with customer growth, renewals, and retention.
• Build strong long-term relationships with multiple stakeholders.
• Identify opportunities for upselling and cross-selling.
• Conduct regular customer meetings.
• Present insights, results, and relevant statistics to customers.
• Be the first point of contact for all commercial matters.
• Drive engagement by increasing login and order rates.
• Work closely with other departments.
• Focus on understanding customers’ needs and helping them succeed.

Requirements

• Experience in sales or account management.
• Confidence in giving customer presentations.
• Fluency in Swedish and strong proficiency in English.
• Strong at building and maintaining relationships.
• Commercial mindset with a drive to grow customers.
• Analytical and structured approach.
• Organized and skilled at prioritizing.
• Customer-oriented and motivated by helping customers succeed.

Benefits

• Collective agreement.
• Wellness allowance of 4000 SEK.
• 30 vacation days.
• ITP1 pension.
• Lifeplan financial advisory service.
• A variety of social events and activities.
• Workation - possibility to work abroad within EU & UK.
• Hybrid working - minimum 3 days/week from the office.