SME Technical Support Executive - Remote

Overview

As a Technical Support Executive at Benifex, you'll play a crucial role in supporting customers and partners with technical queries, ensuring an excellent experience with our online reward and benefits solutions.

In Short

• Provide first line support for queries regarding platform-related issues.
• Diagnose and troubleshoot issues with the Gateway platform.
• Escalate unresolved issues to appropriate internal teams.
• Document issues and solutions in the ticketing system.
• Replicate and analyze reported issues to ascertain their nature.
• Work with the development team to identify solutions to reported problems.
• Become a platform specialist providing advice to users.
• Maintain system and release documentation for effective platform usage.
• Assist in maintaining technical and support procedure documentation.
• Join a team recognized as a Sunday Times Best Place to Work 2025.

Requirements

• Interest in tech and willingness to learn.
• Customer-focused with experience in a technical environment.
• Ability to communicate technical concepts to a non-technical audience.
• Experience with CRM systems, especially Salesforce or FreshDesk.
• Resilience in dealing with setbacks and complications.
• Knowledge of employee benefits is a plus.

Benefits

• Flexible work setup with monthly office visits.
• Comprehensive benefits package including discounts and salary sacrifice schemes.
• 25 days holiday plus local bank holidays.
• Your birthday off.
• Healthcare cash plan for day-to-day healthcare costs.
• Employee Assistance Plan for 24/7 support.
• Income protection and life assurance.
• Enhanced parental leave package.
• Work from Anywhere policy for 90 days.
• Monthly allowance for personal expenses.