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Technical Support Expert - Remote

Posted 85 weeks ago
Customer Service
Full Time
Worldwide

Overview

Howly is a Ukrainian startup within the ecosystem of the multi-product company and venture builder SKELAR. We aim to revolutionize the online consulting industry and are working to make it possible. We seek Customer Support Expert, who will communicate with our customers via phone calls, assisting them with any technical-related issues.

In Short

  • Assist customers via phone calls with technical matters in English.
  • Help customers with requests like password resets and software installations.
  • Follow guides to provide quality service.
  • Work with Ringover and CRM software.
  • Monitor new requests during shifts.
  • Advanced English (C1) required.
  • 6+ months experience in customer support is a plus.
  • Good understanding of popular software and operating systems is beneficial.
  • Remote work format available.
  • Schedule 3/2 with evening shifts.

Requirements

  • Advanced spoken and written English (C1).
  • 6 months+ experience in customer support is a plus.
  • Understanding of software and operating systems.

Benefits

  • Remote work format.
  • 20 vacation days per year.
  • Unlimited sick leave with a doctor's certificate.
  • Evening shift schedule (16:00 - 00:00 GMT+3).
SKELAR logo

SKELAR

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Collaborating with co-founders, SKELAR assembles strong teams to succeed in global markets. Currently, SKELAR manages a portfolio of diverse businesses ranging from EdTech to SaaS, many of which have received accolades from Product Hunt and are recognized among the top startups and product companies in Ukraine. These companies rank highly in the App Store and develop platforms used by millions. SKELAR's ventures have been featured in prominent media outlets such as TechCrunch and Wired. The company prides itself on a robust team of over 1000 professionals with exceptional expertise and ambitious goals, viewing its people as its most valuable asset. SKELAR fosters an environment for self-realization and aims to continue developing tech businesses, conquering global markets, and contributing to Ukraine's success.

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