Account Manager - Remote

Overview

The Account Manager will play a key role in client relationship management, supporting account retention and growth across Elite Technology’s legal tech solutions. This remote position is ideal for a proactive and strategic professional who excels at building long-term partnerships and driving value for existing customers.

In Short

• Manage a portfolio of mid-to-large law firm accounts across the UK and EMEA.
• Build and maintain long-term relationships with key stakeholders including CFOs, CIOs, and legal operations leaders.
• Serve as a trusted advisor by understanding client needs and aligning them with Elite’s product offerings.
• Conduct regular business reviews to track success metrics and drive strategic engagement.
• Identify and pursue upsell and cross-sell opportunities across Elite’s product suite.
• Monitor account health, adoption trends, and client feedback to proactively address issues and mitigate churn risk.
• Partner with internal teams including Product, Marketing, Customer Support, and Solutions Consulting to deliver client value.
• Maintain accurate tracking of activities, opportunities, and communications in Salesforce.
• Navigate complex client organizations to uncover new stakeholders and expand Elite’s footprint.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.

Requirements

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in account management, client success, or sales, ideally in SaaS or enterprise software.
• Demonstrated success managing strategic accounts and growing existing client relationships.
• Strong communication and interpersonal skills, with the ability to influence and engage senior decision-makers.
• Familiarity with ERP, legal tech, or financial management software preferred.
• Experience collaborating across departments in a fast-paced, dynamic environment.
• Proficiency in Salesforce and sales tools such as Apollo and LinkedIn Sales Navigator.
• High level of organization and attention to detail.
• Ability to manage competing priorities and meet deadlines consistently.
• Strong business acumen and a customer-first mindset.

Benefits

• Competitive Compensation Package
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Tuition Reimbursement
• Parental Leave
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program