Account Manager - Remote

Overview

As an Account Manager at Q4, you will play a crucial role in retaining and growing our customer base by managing renewals, retention, and expansion of your book of business.

In Short

• Manage Renewals, Retention, and Expansion of customer accounts.
• Maintain strong relationships with customers while identifying areas for additional value.
• Drive proactive outreach to prevent customer churn.
• Own the renewals process including negotiations and contracting.
• Identify expansion opportunities within your portfolio.
• Gather customer feedback to inform organizational strategies.
• Work collaboratively with Customer Success Managers.
• Utilize Salesforce.com and other tools for effective account management.
• Achieve sales targets in a high-growth environment.
• Contribute to a positive team culture and customer satisfaction.

Requirements

• Bachelor’s degree or equivalent.
• 3+ years of experience in sales or account management in a SaaS environment.
• Proven track record of developing relationships with senior management.
• Experience managing revenue growth in assigned territories.
• Strong negotiation and communication skills.
• Ability to forecast revenue and achieve sales targets.
• Experience using Salesforce.com and similar tools.
• Strong listening and analytical skills.
• Ability to manage a busy calendar and maintain regular customer contact.
• Self-starter with a positive attitude.

Benefits

• Flexible benefit plans and wellness programs.
• Flexible paid time off and retirement plans.
• 30-day work-from-anywhere program.
• Learning allowance and mentorship opportunities.
• Positive and inclusive work culture.