Senior Experience Partner - Remote

Overview

The Senior Experience Partner is responsible for managing high-value, complex client relationships across the full customer lifecycle, including leading strategic pre-sales consultations, overseeing implementation and onboarding, and driving long-term client success.

In Short

• Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.
• Lead strategic discovery sessions and contribute to solution architecture during pre-sales.
• Oversee implementation planning and execution, ensuring alignment with client goals.
• Conduct executive-level business reviews and develop long-term engagement strategies.
• Identify and drive upsell and cross-sell opportunities in collaboration with sales.
• Act as an escalation point for Experience Partner I and II team members.
• Mentor junior Experience Partners and contribute to internal knowledge sharing.
• Represent Granicus in client-facing presentations, panels, and strategic engagements.

Requirements

• Deep understanding of customer success, digital transformation, and SaaS delivery models.
• Familiarity with public sector operations and government technology solutions.
• Knowledge of strategic account management and enterprise consulting practices.
• Strong leadership, mentoring, and coaching skills.
• Excellent communication, facilitation, and executive presentation skills.
• Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
• Ability to work independently and proactively solve problems.
• Ability to build trust and credibility with clients and internal stakeholders.
• Ability to translate client needs into actionable strategies and solutions.
• Ability to manage large, complex client portfolios and influence outcomes.
• Ability to think strategically and align client goals with organizational objectives.
• Ability to resolve complex issues and lead cross-functional collaboration.
• Bachelor’s degree in Business, Public Administration, Communications, or relevant experience.
• 5- 7 years of experience in consulting, customer success, or enterprise account management.
• Proven track record of managing strategic client relationships and driving growth.
• Experience with SaaS platforms and digital tools preferred.

Benefits

• Opportunity to work with a leading company in the Govtech industry.
• Engage with a diverse portfolio of clients.
• Mentorship opportunities and professional development.
• Flexible working environment.
• Be part of a mission-driven organization that impacts communities.