Director, GTM Tools and Technology Operations (Remote, United States)

Overview

We’re seeking a Director to join our rapidly growing Go-To-Market (GTM) organization. In this role, you will serve as a critical hire in scaling our operational capabilities. Reporting to our VP Revenue Operations, you will lead the strategic direction and execution of a team that architects, builds, and implements technology solutions aligned with our business processes to support all GTM functions. You must thrive in an unstructured, fast-paced environment and be passionate about building the operational foundation for future growth. You will manage several critical operational and business initiatives supported by a solid technical foundation across a variety of GTM technologies.

In Short

• Create a scalable GTM technology stack aligned with the company’s strategic priorities.
• Partner with GTM leaders to redesign and automate business processes.
• Optimize GTM systems and data to support our marketing and sales analytics.
• Develop and implement policies to ensure data integrity across CRM and other key systems.
• Provide feedback on additional tool capabilities and manage vendor relationships.
• Collaborate with cross-functional teams, including IT and engineering, to ensure alignment with company priorities.
• Lead the adoption of the latest technologies and best practices to ensure the GTM tech stack remains cutting-edge and scalable.
• Stay informed on emerging industry trends, tools, and techniques that can improve operational efficiency and enhance team performance.
• Ensure robust security practices and controls are implemented to support scaling at an enterprise level, adhering to industry standards and regulatory requirements.
• Lead Scrum process and facilitate regular sprints, ensuring clear communication and project milestones.

Requirements

• 10+ years of experience in marketing, sales support, and GTM technologies, including CRM, marketing automation, and integration tools.
• Proven experience with Agile methodologies and Scrum management, successfully leading cross-functional teams using these frameworks.
• Strong understanding of enterprise-level security and controls, with experience ensuring compliance with data protection standards and regulations.
• Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ and Netsuite Advanced Revenue Management (ARM).
• Knowledge of ITGCs and experience working in SOC, ISO, and SOX-compliant environments.
• Demonstrated ability to stay current with technological advancements, continuously assessing new tools and methods to drive operational improvements.
• Expertise in designing scalable, reliable solutions and aligning technology initiatives with business goals.
• Strong leadership skills with experience in managing technical teams and fostering collaboration.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage multiple projects, prioritize effectively, and adapt to a fast-paced environment.

Benefits

• Equity
• Bonus (if applicable)
• Other benefits listed on the careers page.