Full-Stack Engineer - Remote

Posted 6 weeks ago

Software Development

Full Time

USA

Full-stack Engineering

Overview

Gladly is a customer-centered, AI-powered customer support platform that integrates various communication channels into a single conversation stream, aiming to transform customer interactions into lasting connections.

In Short

Design and code innovative, scalable, and fault-tolerant features.
Provide technical guidance and mentorship in software engineering best practices.
Collaborate with cross-functional teams of engineers, product managers, designers, and business teams.
Participate in all aspects of the project lifecycle, from ideation to release.

Requirements

5+ years of full-stack engineering experience.
Strong teamwork skills.
Customer-centricity and product focus.
Competency with data structures, algorithms, software design, and cloud architectures.
Willingness to work across the development stack.
Familiarity with technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio.

Benefits

Competitive salaries, stock options, and comprehensive benefits.
Generous paid time off and parental leave.
Home office stipends.
A fully remote work environment.
Commitment to professional growth and an inclusive workplace.

Gladly

Gladly is an innovative, AI-powered customer support platform that prioritizes customer-centric service over traditional ticket-based systems. By integrating multiple communication channels—such as voice, email, SMS, chat, and social messaging—into a seamless conversation stream, Gladly enables brands to deliver personalized customer experiences at scale. The company is fully distributed, embracing remote work and fostering a culture of flexibility, inclusivity, and collaboration. With a focus on growth and meaningful connections, Gladly partners with notable brands like Allbirds and Warby Parker to transform everyday customer interactions into lasting relationships.

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