Gladly is a customer-centered, AI-powered customer support platform that integrates various communication channels into a single conversation stream, aiming to transform customer interactions into lasting connections.
In Short
Design and code innovative, scalable, and fault-tolerant features.
Provide technical guidance and mentorship in software engineering best practices.
Collaborate with cross-functional teams of engineers, product managers, designers, and business teams.
Participate in all aspects of the project lifecycle, from ideation to release.
Requirements
5+ years of full-stack engineering experience.
Strong teamwork skills.
Customer-centricity and product focus.
Competency with data structures, algorithms, software design, and cloud architectures.
Willingness to work across the development stack.
Familiarity with technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio.
Benefits
Competitive salaries, stock options, and comprehensive benefits.
Generous paid time off and parental leave.
Home office stipends.
A fully remote work environment.
Commitment to professional growth and an inclusive workplace.