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Senior Product Marketing Manager - Remote

Posted Yesterday
Marketing
Full Time
Worldwide
$134,000 - $165,000/year

Overview

Gladly is the customer experience platform powered by Customer AI, that’s redefining how brands serve their customers by putting people, not tickets, at the center.

In Short

  • Lead high-impact product launches
  • Drive market research and competitive intelligence
  • Collaborate with Product, Sales, Customer Success, and Marketing
  • Develop messaging briefs and campaign strategies
  • Conduct post-launch analysis for product adoption
  • Translate product capabilities into customer-centric narratives
  • Identify market trends and competitor movements
  • Minimum 5 years in B2B SaaS product marketing
  • Strong communicator with strategic messaging skills
  • Ability to thrive in a fast-paced environment

Requirements

  • 5+ years in B2B SaaS product marketing
  • Experience in customer service or AI-powered platforms
  • Strong communication skills
  • Organized and collaborative
  • Ability to pivot quickly in dynamic environments
  • High personal accountability

Benefits

  • Competitive salaries and stock options
  • Generous paid time off and parental leave
  • Home office stipends
  • Fully remote work environment
  • Commitment to professional growth
  • Inclusive workplace

Gladly

Gladly

Gladly is an innovative, AI-powered customer support platform that prioritizes customer-centric service over traditional ticket-based systems. By integrating multiple communication channels—such as voice, email, SMS, chat, and social messaging—into a seamless conversation stream, Gladly enables brands to deliver personalized customer experiences at scale. The company is fully distributed, embracing remote work and fostering a culture of flexibility, inclusivity, and collaboration. With a focus on growth and meaningful connections, Gladly partners with notable brands like Allbirds and Warby Parker to transform everyday customer interactions into lasting relationships.

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