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Product Marketing Manager - Remote

Posted 2 days ago
Marketing
Full Time
USA

Overview

Gladly is the customer experience platform powered by Customer AI, that’s redefining how brands serve their customers by putting people, not tickets, at the center. As a recognized leader in the CX space, we’re building the future of service.

In Short

  • Lead high-impact product launches
  • Drive market research and competitive intelligence
  • Serve as a key partner to Product, Sales, Customer Success, and Marketing
  • Drive launches that impact pipeline creation, win rates, product adoption, and revenue growth
  • Own launch KPIs and hold stakeholders accountable for performance
  • Develop messaging briefs, enablement toolkits, and campaign strategies
  • Collaborate to drive adoption across teams
  • Conduct post-launch analysis and optimization
  • Translate product capabilities into customer-centric narratives
  • Identify and track market trends for GTM strategy

Requirements

  • Minimum 5 years in B2B SaaS product marketing
  • Experience in customer service or AI-powered platforms is a plus
  • Strong communicator with strategic messaging skills
  • Organized and collaborative
  • Ability to pivot in a fast-paced environment
  • High personal accountability and drive for excellence

Benefits

  • Competitive salaries, stock options, and comprehensive benefits
  • Generous paid time off and parental leave
  • Home office stipends
  • Fully remote work environment with team gatherings
  • Commitment to professional growth and inclusive workplace
Gladly logo

Gladly

Gladly is an innovative, AI-powered customer support platform that prioritizes customer-centric service over traditional ticket-based systems. By integrating multiple communication channels—such as voice, email, SMS, chat, and social messaging—into a seamless conversation stream, Gladly enables brands to deliver personalized customer experiences at scale. The company is fully distributed, embracing remote work and fostering a culture of flexibility, inclusivity, and collaboration. With a focus on growth and meaningful connections, Gladly partners with notable brands like Allbirds and Warby Parker to transform everyday customer interactions into lasting relationships.

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