Senior Brand Designer - Remote

Overview

Gladly, the customer-centered AI customer support platform is built around people, not tickets. Unlike traditional ticket-based customer support solutions, our software helps brands deliver radically personal service at scale by integrating every channel—voice, email, SMS, chat, social messaging, and self-service—into a single, lifelong conversation stream. Companies like Allbirds, Bombas, Crate & Barrel, and Warby Parker use Gladly to create exceptional customer experiences, transforming everyday customer interactions into lasting connections. Gladly is a fully distributed company that embraces remote work and believes in flexibility, innovation, and inclusivity. We foster a collaborative, inclusive culture that prioritizes growth, DEIB, and meaningful connections. At Gladly, people are at the heart of everything we do.

In Short

• Lead design projects across various platforms, including web, mobile, email, and social media.
• Develop and maintain brand consistency across all design assets.
• Contribute to and enhance our design system for consistency and efficiency.
• Create high-quality design deliverables including website layouts, animations, and marketing collateral.
• Collaborate with cross-functional teams to translate business goals into compelling designs.
• Stay up-to-date on design trends and explore new design tools.

Requirements

• 5+ years of experience in graphic design, visual design, or a related field focused on SaaS products.
• Expert proficiency in design tools such as Adobe Creative Suite, Figma, or Sketch.
• A strong portfolio showcasing design skills across various digital platforms.
• Solid understanding of user-centered design principles and experience with user research.
• Experience with motion graphics, animation, or UX design.
• Excellent communication skills to articulate design decisions effectively.

Benefits

• Competitive salaries, stock options, and comprehensive benefits.
• Generous paid time off, parental leave, and home office stipends.
• A fully remote work environment with opportunities for in-person gatherings.
• A strong commitment to professional growth and an inclusive workplace.