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Technical Account Manager - LATAM - Remote

Posted 3 weeks ago
Sales / Business
Full Time
USA

Overview

Gladly is a customer-centered, AI-powered customer support platform that integrates every channel into a single conversation stream, helping brands deliver exceptional customer experiences.

In Short

  • Understand customer’s business goals to drive product adoption.
  • Design and optimize AI workflows using prompt engineering.
  • Conduct regular check-ins with customers and provide actionable suggestions.
  • Collect and analyze customer feedback to drive product improvements.
  • Collaborate with Customer Success Managers to track progress against goals.
  • Participate in Quarterly and Executive Business Reviews.

Requirements

  • Strong understanding of SaaS platforms and customer service technologies.
  • 3-5 years of experience in technical account management or related roles.
  • Ability to solve complex technical challenges.
  • Exceptional communication skills in English.
  • Proficiency in analyzing customer data and generating insights.
  • Collaborative mindset to work cross-functionally.
  • Strong project management skills.

Benefits

  • Competitive salaries and stock options.
  • Generous paid time off and parental leave.
  • Fully remote work environment.
  • Commitment to professional growth and inclusivity.

Gladly

Gladly

Gladly is an innovative, AI-powered customer support platform that prioritizes customer-centric service over traditional ticket-based systems. By integrating multiple communication channels—such as voice, email, SMS, chat, and social messaging—into a seamless conversation stream, Gladly enables brands to deliver personalized customer experiences at scale. The company is fully distributed, embracing remote work and fostering a culture of flexibility, inclusivity, and collaboration. With a focus on growth and meaningful connections, Gladly partners with notable brands like Allbirds and Warby Parker to transform everyday customer interactions into lasting relationships.

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