Senior Program Manager - Remote

Overview

Gladly is looking for a Senior Program Manager to lead the planning and execution of strategic initiatives across a fully distributed team, focusing on operational excellence and cross-functional collaboration.

In Short

• Establish program governance framework and steering committee structure.
• Develop and track program KPIs and success metrics.
• Create comprehensive program roadmaps aligned with objectives.
• Drive decision-making through data-driven insights.
• Coordinate release processes across product teams.
• Manage dependencies across multiple teams.
• Align priorities and resources across stakeholders.
• Implement program management methodologies and best practices.
• Establish metrics and reporting for program success.

Requirements

• 5+ years of program management experience in SaaS environments.
• Expertise in software development lifecycle.
• Experience with agile methodologies.
• Exceptional communication skills.
• Strong analytical skills for data-driven decision making.
• Proven track record in cross-functional organizations.
• Technical aptitude to master relevant technologies.
• Commitment to documentation and process improvement.

Benefits

• Competitive salary and stock options.
• Generous paid time off and parental leave.
• Fully remote work environment.
• Commitment to professional growth.
• Inclusive workplace culture.