Technical Account Manager (TAM) - Remote

Overview

The Technical Account Manager (TAM) at Saviynt is responsible for resolving complex problems and providing excellent technical and customer service to key accounts, ensuring customer satisfaction and success with our technology and services.

In Short

• Work with seasoned account management and technical resolution professionals.
• Resolve complex problems for key accounts.
• Provide excellent technical and customer service.
• Help customers succeed using our technology and services.
• Expand customer usage of our products.
• Act as a reference for prospective customers.
• Manage high complexity and high-touch enterprise-level accounts.
• Meet company growth objectives.
• Ensure customer loyalty and long-term relationships.
• Work within a top-level service package environment.

Requirements

• Experience in account management and technical resolution.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage high-touch customer relationships.
• Knowledge of cybersecurity and identity management.
• Experience with enterprise-level accounts.
• Ability to work in a fast-paced environment.
• Proven track record of exceeding customer expectations.
• Technical proficiency in relevant technologies.
• Commitment to continuous improvement and learning.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Access to cutting-edge technology.
• Flexible work arrangements.
• Health and wellness programs.
• Collaborative team culture.
• Employee recognition programs.
• Work-life balance initiatives.
• Opportunities for career advancement.