Technical Account Manager (TAM) - Remote

Overview

The Veeam TAM is a technical team member responsible for providing a post-sales service to Veeam’s largest customers in areas of management, coordination, planning and architecture.

In Short

• Provide overall guidance to TAM customers in all matters relating to Veeam, data protection, data availability, data recovery and related components and technologies
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions as well as post-installation issues
• Provide input to the writing of proposals and Statements of Work
• Assist with Veeam Software solution implementation effort estimation
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Analyse installed environments and guide optimal Veeam Software configurations
• Document configuration and completed activities

Requirements

• VMware VCP, Microsoft MCSE qualifications or equivalent experience
• Prince 2, ITIL, PMP project management qualifications, or equivalent experience
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands-on experience with Veeam’s core products
• Strong consultative skills and experience
• Excellent communication, interpersonal and relationship-building skills
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols
• Business proficient in French and English

Benefits

• Modern, energetic working environment
• Opportunities for professional growth and promotion
• Salary ranges depending on skills and expertise
• Flexible working hours