Senior Solutions Consultant - Remote

Overview

Gladly is a customer-centered, AI-powered customer support platform that integrates every channel into a single conversation stream, helping brands deliver exceptional customer experiences.

In Short

• Join a growing Solutions Consulting Team at Gladly.
• Support the Mid Market Sales Team with product knowledge and technical expertise.
• Engage customers in discussions about business value and customer service.
• Be a trusted advisor and partner closely with the Sales team.
• Diagnose customer needs and provide solutions.
• Respond creatively to RFIs and RFPs.
• Play an active role in post-sales customer success.
• Contribute to the evolution of the company based on customer feedback.

Requirements

• 3+ years of experience in a Solutions Consulting role in B2B SaaS.
• Successful track record in sales engineering or solution consulting.
• Ability to work in a team and step into leadership when needed.
• Strong verbal, written, and interpersonal communication skills.
• Proven time management skills in a fast-paced environment.
• Experience tackling technical and security objections.
• Initiative in advocating for customer needs.

Benefits

• Competitive salaries and stock options.
• Generous paid time off and parental leave.
• Fully remote work environment with team gatherings.
• Commitment to professional growth and inclusivity.