Customer Success Engineer / Tech Support - Remote

Overview

The Customer Success Engineer / Tech Support plays a central role in empowering frontline workers by providing excellent service and support to customers regarding the Flip SaaS solution.

In Short

• Act as the first point of contact for customers with technical issues.
• Work closely with customers to identify and resolve problems efficiently.
• Provide expertise on REST APIs, authentication, and integrations.
• Create and maintain documentation such as FAQs and guides.
• Document customer inquiries and issues for product improvement.

Requirements

• 1-2 years of experience in technical customer support.
• Broad technical understanding, preferably with an IT background.
• Knowledge of REST APIs and authentication standards like SAML and OIDC.
• Familiarity with tools like Git, GitLab, and API testing tools.
• Strong problem-solving skills and ability to analyze complex issues.
• Good communication skills and a team-oriented approach.
• Structured, proactive, and adaptable to changes.
• Fluent in German and English.

Benefits

• Home Office Friendly: Choose where to work each day.
• Modern offices in Stuttgart and Berlin or 100% remote work available.
• Work-Life Balance: Membership for E-Gym and bike leasing covered.
• Engaging work atmosphere with motivated team members.
• Opportunity to actively shape the company’s growth.
• Regular team events and culture days.
• Ability to work from abroad within Europe.