Happiness Engineer – Customer Support & Success - Remote

Overview

The Happiness Engineer role is crucial for ensuring a seamless experience for customers, providing support and assistance through various communication channels.

In Short

• Work independently as part of a global team.
• Assist customers via email, live chat, voice, and video calls.
• Help customers succeed with products beyond immediate questions.
• Engage with customers to understand their goals and experiences.
• Problem-solve and troubleshoot technical issues.
• Adapt to change and learn new skills.
• Proactively recommend ideas for customer success.

Requirements

• Experience in technical support, engineering, or customer success.
• Expert communication skills in English.
• Exceptional problem-solving abilities.
• Accountability and professionalism in customer interactions.
• Adaptability and eagerness to learn.
• Strong collaboration skills across functions.
• Availability for occasional weekend and holiday coverage.
• Bonus: Experience with eCommerce or business setup.

Benefits

• Fully remote work environment.
• Open vacation policy.
• Global salary ranges regardless of location.
• Potential for pay beyond stated range for high-caliber candidates.