Customer Happiness Engineer - Remote

Overview

This position will be supporting our team at GoDaddy, where we help Web Professionals grow and manage their businesses using ManageWP and GoDaddy Pro platforms. We’re looking for a friendly, talented Customer Happiness Engineer to join our team and help support 1+ million WordPress websites. You’ll be the first point of contact for hundreds of thousands of web professionals, helping them solve their problems and answering their questions.

In Short

• Assist customers by troubleshooting technical problems and escalating to the engineering team as needed.
• Answer pre-sales questions and other feedback from customers.
• Document and optimize our support process to improve customer satisfaction.
• Help our product, engineering, and marketing teams identify areas where we can improve the customer experience.
• Maintain financial accounts and billing processes by processing customer adjustments.
• Monitor social media and forums where customers may have questions or issues with our products and get them the help they need.
• Write technical documentation and other content when needed.
• Work closely with product & engineering teams to tackle more technical or in-depth questions.

Requirements

• Strong Written and Verbal English skills.
• Experience with WordPress.
• Outstanding written communication and interpersonal skills.
• Boundless curiosity for our products and our customers.

Benefits

• Paid time off.
• Retirement savings (e.g., 401k, pension schemes).
• Bonus/incentive eligibility.
• Equity grants.
• Participation in our employee stock purchase plan.
• Competitive health benefits.
• Family-friendly benefits including parental leave.