Uptime Service Leader - Remote

Overview

Flexis is a new company in the green logistics sector, on a mission to create more sustainable societies and change the way we move through cities.

We will become the primary provider of electrified last mile delivery services through connected solutions and vehicles for our B2B partners and customers.

We are a team of diverse peers looking to create a future company which will grow to 100+ collaborators over the next six months across 3 launch markets.

We aim to rapidly reach a significant size with sales in excess of EUR2Bn. We are thinking big and fast. We will operate at the junction between electric vehicles and the digital world.

Being part of the Flexis team will offer you a strong opportunity to bring your passion, experience and startup mindset to move forward with a more sustainable environment.

In Short

• Seeking a dynamic Uptime Service Leader for a permanent contract in Lyon.
• The goal of the UPTIME Service is to maximize vehicle availability.
• Define, develop, deploy, maintain and monitor service performance.
• Coordinate the development of functionalities that constitute the service.
• Manage test phases and validate key success factors with end users.
• Deploy tools and methods end-to-end in the customer value chain.
• Collect end user feedback for continuous improvement.
• Prepare and define requirements for partners and set corresponding SLAs.
• Support Sales & Marketing teams as the service expert.

Requirements

• Proven experience in service design, preferably in automotive, logistic or technology sectors.
• Strong understanding of electric vehicles, fleet management, and predictive maintenance.
• Excellent problem-solving skills and strategic thinking.
• Experience with customer journey mapping, service blueprinting, and process optimization.
• Strong leadership and project management skills.
• Proficiency in data analysis and digital tools.
• Fluent in both English and French.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing start-up environment.
• Career development and growth opportunities.
• Collaborative and inclusive company culture.
• Significant impact on urban logistics and sustainability.