An exciting opportunity for a Service Desk Team Leader to oversee an IT support team, ensuring efficient resolution of technical issues faced by end-users.
In Short
Lead and manage a team of helpdesk technicians.
Identify and resolve complex technical faults.
Enhance support processes and monitor performance metrics.
Ensure customer satisfaction and maintain a hands-on approach.
Participate in out-of-hours support.
Career growth potential to Service Desk Manager.
Work from home or office based.
Receive competitive salary and benefits.
Develop strong relationships with stakeholders.
Update internal knowledge base.
Requirements
Minimum of 3 years of experience as Service Desk Team Leader.
Prior MSP experience required.
Strong understanding of IT systems, networks, and software applications.
Advanced problem-solving skills.
Excellent interpersonal and communication skills.
Effective multitasking and time management skills.