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Service Desk Team Leader - Remote

Posted 12 weeks ago
Customer Service
Full Time
Worldwide

Overview

An exciting opportunity for a Service Desk Team Leader to oversee an IT support team, ensuring efficient resolution of technical issues faced by end-users.

In Short

  • Lead and manage a team of helpdesk technicians.
  • Identify and resolve complex technical faults.
  • Enhance support processes and monitor performance metrics.
  • Ensure customer satisfaction and maintain a hands-on approach.
  • Participate in out-of-hours support.
  • Career growth potential to Service Desk Manager.
  • Work from home or office based.
  • Receive competitive salary and benefits.
  • Develop strong relationships with stakeholders.
  • Update internal knowledge base.

Requirements

  • Minimum of 3 years of experience as Service Desk Team Leader.
  • Prior MSP experience required.
  • Strong understanding of IT systems, networks, and software applications.
  • Advanced problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Effective multitasking and time management skills.
  • Experience in managing and motivating a team.
  • High level of attention to detail.
  • Passion for technology.
  • Strong work ethic and team player.

Benefits

  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement.
  • 20 vacation days per year; 7 sick days.
  • Annual performance bonuses and incentives.
  • Annual salary reviews and increases.
  • Free cooked rice, snacks, and hot drinks.
  • Company polo shirts provided.
  • Bright and cheerful open-plan work environment.
  • Prestigious clients and friendly co-workers.

Y.S

Yempo Solutions

Yempo Solutions is a dynamic company based in Cebu, offering flexible work opportunities for customer service representatives. The company emphasizes a supportive work environment, providing options for both remote and office-based work. Yempo Solutions is committed to employee well-being, offering competitive salaries, comprehensive health benefits, generous vacation days, and a vibrant workplace culture. With a focus on professional development and a commitment to client satisfaction, Yempo Solutions serves prestigious clients while fostering a friendly and collaborative atmosphere among its employees.

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