Service Desk Team Leader - Remote

Overview

An exciting opportunity for a Service Desk Team Leader to oversee an IT support team, ensuring efficient resolution of technical issues faced by end-users.

In Short

• Lead and manage a team of helpdesk technicians.
• Identify and resolve complex technical faults.
• Enhance support processes and monitor performance metrics.
• Ensure customer satisfaction and maintain a hands-on approach.
• Participate in out-of-hours support.
• Career growth potential to Service Desk Manager.
• Work from home or office based.
• Receive competitive salary and benefits.
• Develop strong relationships with stakeholders.
• Update internal knowledge base.

Requirements

• Minimum of 3 years of experience as Service Desk Team Leader.
• Prior MSP experience required.
• Strong understanding of IT systems, networks, and software applications.
• Advanced problem-solving skills.
• Excellent interpersonal and communication skills.
• Effective multitasking and time management skills.
• Experience in managing and motivating a team.
• High level of attention to detail.
• Passion for technology.
• Strong work ethic and team player.

Benefits

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement.
• 20 vacation days per year; 7 sick days.
• Annual performance bonuses and incentives.
• Annual salary reviews and increases.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Bright and cheerful open-plan work environment.
• Prestigious clients and friendly co-workers.