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Team Leader User Help Desk - Remote

Posted 5 days ago

Overview

We are looking for a Team Leader for the User Help Desk with experience in IT support and team management. You will lead your team, plan personnel deployment, and optimize processes.

In Short

  • Lead and manage the User Help Desk team.
  • Plan personnel deployment and work processes.
  • Responsible for employee development and annual reviews.
  • Contribute to projects related to service and network development.
  • Optimize departmental processes.

Requirements

  • Degree or technical training in IT, computer science, electrical engineering, or telecommunications.
  • Experience in leading a team in an operational environment.
  • Strong knowledge in IT infrastructure, network operations, and project management.
  • Fluent in German, both written and spoken.
  • Excellent communication skills and a flexible, solution-oriented approach.
  • On-call availability outside regular working hours.

Benefits

  • Annual salary between 90000 € and 97000 €.
  • Permanent position directly with the client.
  • Option to work partially remote from home.
  • Flexible working hours and 31 days of vacation per year.
  • Company pension scheme.
  • Attractive additional benefits like a job bike, job ticket, or company fitness offers.

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