Team Leader User Help Desk - Remote

Overview

We are looking for a Team Leader for the User Help Desk with experience in IT support and team management. You will lead your team, plan personnel deployment, and optimize processes.

In Short

• Lead and manage the User Help Desk team.
• Plan personnel deployment and work processes.
• Responsible for employee development and annual reviews.
• Contribute to projects related to service and network development.
• Optimize departmental processes.

Requirements

• Degree or technical training in IT, computer science, electrical engineering, or telecommunications.
• Experience in leading a team in an operational environment.
• Strong knowledge in IT infrastructure, network operations, and project management.
• Fluent in German, both written and spoken.
• Excellent communication skills and a flexible, solution-oriented approach.
• On-call availability outside regular working hours.

Benefits

• Annual salary between 90000 € and 97000 €.
• Permanent position directly with the client.
• Option to work partially remote from home.
• Flexible working hours and 31 days of vacation per year.
• Company pension scheme.
• Attractive additional benefits like a job bike, job ticket, or company fitness offers.