Remote Otter LogoRemoteOtter

IT Service & Support Leader - Remote

Posted 13 weeks ago
DevOps / Sysadmin
Full Time
CA, USA
$238,600 - $358,000 USD/year

Overview

This is a hands-on leadership role with a unique set of challenges and huge opportunities to develop and mature the operation as it continues to modernize and become more proactive.

In Short

  • Attracts and empowers highly engaged, passionate, diverse, driven talent.
  • Visionary leader who maintains an evergreen view of our future state.
  • Experienced operational leader, driving excellence and continuous improvement.
  • Develops strong operational team structure and actively promotes succession planning.
  • Prepares and presents comprehensive reports on team performance.
  • Creates an environment for teams to innovate and implement with urgency.
  • Strong advocate for workplace diversity, equity, and inclusion.
  • Identifies and optimizes automated, proactive, and self-service capabilities.
  • Participates in roadmap discussions for ongoing development initiatives.

Requirements

  • Extensive recent experience managing a third-party vendor delivering IT services.
  • Strong budget management skills.
  • Proven success in delivering IT support at an enterprise scale.
  • Experience in researching new and emerging technologies.
  • Drive and passion for technology leadership.
  • Outstanding verbal/written communication skills.
  • Effective at working with geographically remote and culturally diverse teams.

Benefits

  • Top-tier benefits package including medical, dental, and vision.
  • Matching 401(k) and paid time off.
  • Wellness program and employee discounts for Sony products.
  • Potential eligibility for a bonus package.
PlayStation Global logo

PlayStation Global

PlayStation Global is a leading entertainment company known for its innovative gaming solutions and commitment to delivering exceptional experiences to its users. The company fosters a dynamic and collaborative environment, where technical teams are dedicated to enhancing security compliance and remediation solutions for PlayStation Studios. With a focus on empowering its workforce through professional development and training opportunities, PlayStation Global is at the forefront of the gaming industry, continuously striving to meet high standards of security and operational excellence.

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