IT Service & Support Leader - Remote

Overview

This is a hands-on leadership role with a unique set of challenges and huge opportunities to develop and mature the operation as it continues to modernize and become more proactive.

In Short

• Attracts and empowers highly engaged, passionate, diverse, driven talent.
• Visionary leader who maintains an evergreen view of our future state.
• Experienced operational leader, driving excellence and continuous improvement.
• Develops strong operational team structure and actively promotes succession planning.
• Prepares and presents comprehensive reports on team performance.
• Creates an environment for teams to innovate and implement with urgency.
• Strong advocate for workplace diversity, equity, and inclusion.
• Identifies and optimizes automated, proactive, and self-service capabilities.
• Participates in roadmap discussions for ongoing development initiatives.

Requirements

• Extensive recent experience managing a third-party vendor delivering IT services.
• Strong budget management skills.
• Proven success in delivering IT support at an enterprise scale.
• Experience in researching new and emerging technologies.
• Drive and passion for technology leadership.
• Outstanding verbal/written communication skills.
• Effective at working with geographically remote and culturally diverse teams.

Benefits

• Top-tier benefits package including medical, dental, and vision.
• Matching 401(k) and paid time off.
• Wellness program and employee discounts for Sony products.
• Potential eligibility for a bonus package.