IT Support (gn) Servicedesk - Remote

Overview

You will be the central point of contact for all IT-related inquiries within the company, working with your team to ensure a smooth IT landscape.

In Short

• First contact for support requests via phone or ticket system
• Install, configure, and update software applications
• Assist with hardware issues such as desktops, laptops, printers, and other devices
• Manage user accounts and access rights
• Prepare and configure devices for new employees
• Document support requests, solutions, and workflows in detail
• Escalate complex requests to the appropriate support level

Requirements

• Completed training in IT or a comparable qualification
• Experience in IT service desk or customer support
• Good knowledge of Microsoft Windows, macOS, and Office applications
• Basic understanding of network technologies and IT infrastructure
• Team player, communicative, and service-oriented
• Ability to find pragmatic solutions and maintain composure in stressful situations
• Willingness to learn and adapt quickly to new technologies
• Fluent in German and English

Benefits

• Attractive employee discounts
• Subsidy for EGYM Wellpass
• Corporate benefits
• Subsidy for the Germany ticket
• Company pension scheme