Customer Service Agent - Remote

Overview

This role involves working as a Customer Service Agent for ESN & More, focusing on ensuring customer satisfaction and building long-term relationships.

In Short

• Handle customer inquiries regarding orders, deliveries, and products.
• Manage orders, returns, and refunds in the system.
• Maintain and update customer data.
• Process complaints and special cases.
• Ensure a high quality standard in customer service and retention.

Requirements

• Professional experience in customer support or related fields.
• Structured and independent working style; tech-savvy.
• Ability to manage multiple tasks simultaneously.
• Empathetic and patient in challenging situations.
• Confident in using digital tools such as MS Office.
• Strong communication skills in German; English is a plus.

Benefits

• Flexible working hours and remote work options.
• Attractive employee discounts.
• Subsidy for the E-gym Wellpass.
• Workation opportunities.
• Corporate benefits.
• 28 days vacation per year.
• And much more.