Customer Service Agent - Remote

Overview

The Customer Service Agent will be the first point of contact for customers, providing support across various channels including email, live chat, phone, and social media, while ensuring a smooth and satisfying customer experience.

In Short

• 100% remote position based in the Philippines.
• Work hours: 9:00 AM – 5:30 PM PH (Tue–Fri) / 6:00 AM – 2:30 PM PH (Sat).
• Training hours: 7:00 AM – 3:30 PM PH (Mon-Fri) for the first 4 weeks.
• Be the first point of contact for customer inquiries.
• Resolve customer inquiries across email, social media, and live chat.
• Maintain customer accounts and detailed records of interactions.
• Collaborate with internal teams to resolve customer issues.
• 5+ years of customer service experience required.
• Proficiency with CRM tools and Google/Microsoft Suite.
• AU$1,900/month compensation with additional benefits.

Requirements

• 5+ years in customer service, preferably in eCommerce or retail.
• Excellent customer service skills.
• Proficiency with CRM tools like Intercom.
• Strong written and verbal communication skills.
• Ability to respond under pressure with sound judgment.
• Highly trainable and self-motivated.
• Trustworthy and reliable in handling sensitive information.
• A desire to suggest improvements and get the job done.

Benefits

• AU$50 monthly internet allowance.
• AU$25 monthly HMO allowance.
• 20 days paid time off as accrued.