Ecommerce Customer Service Agent - Remote

Overview

The Ecommerce Customer Service Agent will be the first point of contact for customers, providing support across various channels. This role focuses on resolving customer inquiries promptly while maintaining a professional demeanor.

In Short

• Full-time remote position based in the Philippines.
• Work hours: 9:00 AM – 5:30 PM PH (Tue–Fri) / 6:00 AM – 2:30 PM PH (Sat).
• Training hours for the first 4 weeks: 7:00 AM – 3:30 PM PH (Mon-Fri).
• Compensation: AU$1,900/month.
• Responsible for customer support via email, live chat, phone, and social media.
• Manage customer accounts and track orders.
• Collaborate with internal teams to resolve issues.
• Must have 5+ years of customer service experience.
• Proficiency with CRM tools and Google/Microsoft programs.
• Benefits include internet and HMO allowances, plus paid time off.

Requirements

• 5+ years of customer service experience, particularly in eCommerce.
• Excellent customer service and communication skills.
• Experience with CRM tools like Intercom.
• Ability to work under pressure and solve problems effectively.
• Strong relationship-building skills.
• Reliability and responsiveness in customer interactions.
• Trustworthy with sensitive information.
• A sense of urgency and ability to meet deadlines.

Benefits

• AU$50 monthly internet allowance.
• AU$25 monthly HMO allowance.
• 20 days paid time off as accrued.