Remote Otter LogoRemoteOtter

Customer Service Agent - Remote

Posted Yesterday
Customer Service
Full Time
Colombia
$3.000.000 COP monthly

Overview

This is a remote position for candidates based in Bogota, Colombia, focused on providing exceptional customer support and problem-solving.

In Short

  • Provide clear, prompt, detailed, empathetic, and customer-oriented support.
  • Assist customers with inquiries via email, live chat, and phone calls.
  • Build a network of support and trust with the customer support team.
  • Act as an advocate for customers and report areas for improvement.
  • Communicate trends to leadership and suggest innovative solutions.
  • Fluent in written and spoken English and Spanish.
  • 3+ years of customer support experience.
  • Experience with tools like Zendesk, LiveAgent, or Jira is a plus.
  • Must work from Bogotá, Colombia.
  • Competitive salary with performance bonuses.

Requirements

  • Excellent communication and interpersonal skills.
  • Proven success in a fast-paced support environment.
  • Ability to manage multiple tasks efficiently.
  • Driven to solve customer problems.
  • Bachelor’s degree or equivalent experience.

Benefits

  • Remote role with additional benefits after four months.
  • Performance bonus of 15%-25% of the monthly salary.
Sezzle logo

Sezzle

Sezzle is a financial technology company that provides a buy now, pay later (BNPL) solution, enabling consumers to make purchases and pay for them over time without incurring interest. The company aims to empower shoppers by offering flexible payment options while promoting responsible spending. Sezzle partners with various retailers to enhance the shopping experience and drive sales, making it easier for consumers to manage their finances.

Share This Job!

Save This Job!

Similar Jobs:

Shiftmove logo

Customer Service Agent - Remote

Shiftmove

2 weeks ago

Join Shiftmove as a Customer Service Agent to support business clients with our fleet management software and contribute to product improvements.

Germany
Full-time
Customer Service

Jerry.ai

Customer Service Agent - Remote

Jerry.ai

4 weeks ago

Join Jerry.ai as a Customer Service Agent, helping customers manage their insurance needs in a remote role.

USA
Full-time
Customer Service
$19.00 - 21.00/hour
& Company logo

Customer Service Agent - Remote

& Company

8 weeks ago

The Customer Service Agent is responsible for handling customer inquiries and resolving issues related to orders in a professional and efficient manner.

Mexico
Full-time
Customer Service

L.G

Customer Service Agent - Remote

Leavitt Group

9 weeks ago

Join Leavitt Group as a remote Customer Service Agent to support clients and carriers in the insurance industry.

USA
Full-time
Customer Service
$50,000 - $55,000/year
Enterprise Call Center logo

Customer Service Agent - Remote

Enterprise Call Center

14 weeks ago

Join Genesis Call Center as a Customer Service Agent, handling inbound customer interactions for major brands with flexibility and remote work options.

USA
Part-time
Customer Service