Customer Service Agent - Remote

Overview

Leavitt Group is hiring a Customer Service Agent to support our clients and carriers by managing day-to-day service tasks, processing renewals, and responding to policy-related inquiries in a remote setting.

In Short

• Remote position for candidates in the Central or Eastern Time Zone.
• Full-time role with a salary of $50,000–$55,000/year depending on experience.
• Work closely with Account Managers to support clients and carriers.
• Monitor and process emails in agency inboxes.
• Respond to client inquiries regarding policy changes and service needs.
• Process certificate of insurance requests and assist clients in claims.
• Record client interactions and update management system files.
• Participate in team meetings and continuing education classes.
• Maintain strong relationships with clients and carriers.
• Perform additional duties as assigned.

Requirements

• High School diploma or GED required.
• Active Property & Casualty Insurance License required.
• Previous customer service experience in insurance preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office tools.
• Ability to multitask and manage time efficiently.
• Experience handling difficult customer interactions.
• Strong initiative and problem-solving abilities.
• Comfortable working in a fast-paced remote environment.
• Working knowledge of insurance products and underwriting.

Benefits

• 401(k) with employer match.
• Medical, dental, vision, life insurance, HSA/FSA.
• Paid time off including vacation and sick leave.
• Wellness program with HSA incentive contributions.
• Recognition and rewards programs.
• Opportunities for career advancement and professional development.