Customer Service Agent - Remote

Overview

As a Customer Service Agent at SIXT, you will play a crucial role in enhancing customer experiences and managing vehicle rentals effectively.

In Short

• Welcome customers and gather feedback to improve future rentals.
• Check vehicles for damage and assist with personal belongings.
• Advise on rental charges and provide accurate receipts.
• Identify vehicles for maintenance and ensure proper location management.
• Work in various weather conditions and support business needs.
• Must have a high school diploma or GED and 1 year of customer service experience.
• Possess a valid driver's license and clean driving record.
• Basic computer skills and familiarity with Microsoft Office are required.
• Open to working 40 hours per week, including shifts and travel.
• Willingness to wear a uniform and multilingual skills are a plus.

Requirements

• High school diploma or GED.
• 1 year of customer service experience.
• Valid driver's license with a clean driving record.
• Basic computer navigation skills.
• Ability to work flexible hours, including evenings and weekends.
• Willingness to travel (5-10%) by airplane.
• Willingness to wear a company uniform.
• Speaking additional languages is advantageous.

Benefits

• Comprehensive healthcare coverage including medical, dental, and vision.
• Paid time off and sick leave, with additional pay for public holidays.
• Performance-based bonus plan.
• Access to Employee Assistance Program.
• Exclusive employee rental rates and discounts.
• Uniform provided with weekly dry cleaning.