German and English Speaking Customer Service Agent - Remote

Overview

Join SIXT as a German and English speaking Customer Service Agent, working 100% remotely from Spain. You will provide exceptional support to German-speaking customers, enhancing their experience with our mobility services.

In Short

• Act as the first point of contact for German-speaking customers.
• Handle inquiries via phone and email efficiently.
• Provide in-depth knowledge of SIXT's products and services.
• Increase customer satisfaction through professional service.
• Identify and escalate complex cases when necessary.
• Support team performance through collaboration.

Requirements

• Native or near-native German speaker with fluent English.
• Passion for service excellence.
• At least 1 year of customer-facing experience.
• Knowledge of MS Office; CRM experience is a plus.
• Strong verbal and written communication skills.
• Ability to work a rotating schedule from home.

Benefits

• 100% remote work for a great work-life balance.
• Exclusive discounts on SIXT services.
• Diverse international team environment.
• Access to training and development resources.
• Engaging team-building activities.
• Join a globally recognized premium brand.