Customer Service Agent - Remote

Overview

As a Customer Service Agent at SIXT, you will play a crucial role in enhancing customer engagement and ensuring smooth vehicle management, all while providing exceptional rental experiences.

In Short

• Welcome customers and gather feedback for improvement.
• Check vehicles for damage and ensure customer belongings are secured.
• Advise customers on rental charges and provide accurate receipts.
• Identify vehicles needing maintenance and manage their location.
• Work in various weather conditions and take on additional tasks.
• Must have a high school diploma or GED and 1 year of customer service experience.
• Possess a valid driver’s license and a clean driving record.
• Basic computer skills, particularly with Microsoft Office.
• Open to working 40 hours a week, including day/evening shifts.
• Willing to wear a uniform and multilingual skills are a plus.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Valid driver’s license with a clean driving record.
• Basic computer navigation skills.
• Ability to work 40 hours per week.
• Willingness to travel (5-10%).
• Ability to wear a company uniform.
• Speaking other languages is a plus.

Benefits

• Comprehensive healthcare coverage.
• Paid time off and holidays.
• Performance-based bonus plan.
• Employee Assistance Program access.
• Exclusive employee rental rates and discounts.
• Uniform with weekly dry cleaning provided.