Customer Service Agent - Remote

Overview

This role involves providing customer service support to U.S.-based clients through phone and email channels, ensuring a seamless experience.

In Short

• Handle inbound customer inquiries via phone and email.
• Assist customers with order tracking and product-related questions.
• Document all customer interactions in the CRM system.
• Meet established service level agreements (SLA).
• File claims with carriers for damaged or lost shipments.
• Work during U.S. business hours.
• Experience with CRM platforms is preferred.
• Strong communication skills required.
• Ability to multitask across various systems.
• Remote work opportunity with structured onboarding.

Requirements

• 2+ years of customer service experience.
• Experience with CRM platforms, preferably Zendesk.
• Familiarity with ERP systems is a plus.
• High proficiency in spoken and written English.
• Reliable internet connection for remote work.
• Ability to manage multiple software systems.
• Calm under pressure and proactive communicator.
• Bilingual English/Spanish is helpful but not required.

Benefits

• Structured support environment.
• Strong onboarding processes.
• Opportunity for long-term experience in customer service.
• Close collaboration with supervisors and escalation teams.