Customer Service Agent - Remote

Overview

As a Customer Service Agent, you will be responsible for ensuring customer satisfaction and loyalty by managing inquiries related to orders, deliveries, and products.

In Short

• Process customer inquiries regarding orders, deliveries, and products.
• Manage orders, returns, and refunds in the system.
• Maintain and update customer data.
• Handle complaints and special cases.
• Ensure high quality standards in customer service and customer retention.

Requirements

• Experience in customer support, retail, or social sectors.
• Structured, independent work style and tech-savvy.
• Quick comprehension and ability to manage multiple topics simultaneously.
• Empathetic, patient, and professional handling of challenging customer situations.
• Proficient in digital tools such as MS Office.
• Strong communication skills in German; English is a plus.

Benefits

• Attractive employee discounts on ESN & More products.
• Flexible working hours and remote work options.
• Subsidies for mobility and fitness (e.g., Wellpass, Germany ticket).
• Company pension scheme.
• Workation options and more.