Self Service Lead - Remote

Overview

Lokalise is a cloud-based translation management system that helps businesses streamline their localization processes, improving time-to-market, translation quality, and reducing localization costs.

In Short

• Own the Self-Service customers' Book of Business (BoB).
• Define, plan, and execute experiments to enhance customer experience.
• Develop and deliver a cross-department program roadmap.
• Collaborate with cross-functional teams for initiative success.
• Implement tools and processes to improve service quality.
• Drive data-informed decision-making with KPIs.
• Gather insights from Self-Service customers to inform strategies.
• Report on program results and initiatives’ effectiveness.

Requirements

• 3+ years in Product Management or similar role.
• Strong analytical skills and data-driven decision-making.
• Experience in sales or account management.
• Excellent communication and collaboration skills.
• Growth mindset with willingness to experiment.
• Fluent in English.

Benefits

• Competitive salary and employee stock options.
• Fully remote and flexible working hours.
• Co-working budget.
• Unlimited vacation policy.
• Top-notch tech equipment.
• Learning & Development program.
• Health insurance.
• Wellness benefits.
• Mental health support.
• Great startup atmosphere and team events.