Managed Services Lead - Remote

Overview

As a Managed Services Lead at NeuraFlash, you will have the opportunity to serve customers as a Solution Architect, leveraging Salesforce technology and driving continuous improvement on long-term customer engagements focused on strategic outcomes.

In Short

• Serve customers as a Solution Architect
• Provide industry best practices and serve as a trusted client advisor
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, Sales Cloud, and Knowledge
• Translate business requirements into well-architected solutions
• Drive continuous improvement and innovation on long-term customer engagements
• Lead managed services engagements supported by consultants in India and Colombia
• Own client and team onboarding activities
• Define User Personas and write User Stories
• Track consumption of budget per contract
• Coach and mentor junior team members

Requirements

• Significant business process, technical consulting, or enterprise architecture experience
• Solid understanding of the full Salesforce Platform and its architecture
• 3-5+ years of hands-on Salesforce platform experience
• Strong written and oral communication skills
• Client facing experience in Pre-Sales Activities and Project Management
• Experience writing user stories with estimation/sizing
• Certified Salesforce.com Admin with Sales Cloud or Service Cloud Consultant certifications
• Attention to detail and strong team player

Benefits

• Remote & In-Person work options
• Travel opportunities with up to 25% commitment
• Flexible work culture
• Collaborative environment with open communication
• Fun team celebrations and events