Managed Services Engineer - Remote

Overview

The Managed Services Engineer (MSE) at Zuora plays a crucial role in understanding customer business problems and providing technical solutions using Zuora's APIs and data management. This remote position involves leading a team to ensure customer needs are met and issues are resolved efficiently.

In Short

• Remote position with occasional team gatherings.
• Monitor and manage Zuora workflows for customers.
• Respond to incidents and troubleshoot issues promptly.
• Communicate disruptions and provide detailed reports.
• Assist in process documentation and improvements.
• Work in a fast-paced, high-volume environment.
• 1-4 years of experience in software solutions management.
• Basic knowledge of Oracle SQL and PLSQL required.
• Customer service and communication skills are essential.
• Certification in technical engineering is a plus.

Requirements

• Associate or higher degree in Computer Science or related field.
• Experience in Billing, CRM, or ERP domains preferred.
• Ability to troubleshoot and communicate effectively.
• Strong self-starter with a quick learning ability.
• Adaptability to changing environments.

Benefits

• Competitive compensation and performance rewards.
• Medical, dental, and vision insurance.
• Flexible time off and paid holidays.
• Fully paid parental leave for 6 months.
• Learning and development stipend.
• Opportunities for volunteering and charitable matching.
• Support for mental wellbeing resources.