Client Services Lead - Remote

Overview

The Client Service Lead is responsible for leading the Client Services Team to deliver exceptional service, ensuring the team meets established KPIs and SLAs, and driving client satisfaction.

In Short

• Oversee the day-to-day Client Service Team, ensuring timely and accurate resolution of client inquiries and issues.
• Manage triaging, issue management, and client escalations.
• Monitor team performance and adherence to SLAs.
• Develop KPIs to drive continuous improvement.
• Identify areas for improvement in service delivery processes.
• Analyze client feedback and service data for operational efficiency.
• Lead efforts to standardize processes and workflows.
• Manage and oversee an offshore team.

Requirements

• Bachelor's degree or equivalent experience in a relevant field.
• 4+ years of customer-facing experience in healthcare or technology support.
• Strong customer service orientation with excellent communication skills.
• Proficient in G-Suite; familiarity with Salesforce, JIRA is a plus.
• Passionate about SafelyYou's mission and technology.
• Proactive in anticipating and addressing issues.
• Comfortable in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational skills.
• Technical proficiency with software applications.
• Ability to collaborate effectively with cross-functional teams.

Benefits

• A mission-driven company culture.
• Fully remote work environment.
• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision.
• 401k Program.
• Monthly Education, Well-being & WFH stipends.
• Unlimited PTO.
• Growth Potential.
• Company Retreats.
• Medical & Family/Parental Leave.