ServiceNow Lead - Remote

Overview

The ServiceNow Lead will oversee the development and maintenance of the ServiceNow platform, guiding a team of developers and liaising with business stakeholders to translate requirements into actionable solutions.

In Short

• Oversee and guide the development and maintenance of the ServiceNow platform.
• Supervise a team of ServiceNow developers, providing mentorship and prioritizing tasks.
• Act as a key liaison between business stakeholders and developers.
• Collaborate with System Architect to design scalable ServiceNow solutions.
• Ensure proper investigation and documentation of bugs on the ServiceNow platform.
• Draft and review technical design documents.
• Lead functional testing efforts and oversee user acceptance testing.
• Monitor and report progress on projects and team performance.
• Stay updated with ServiceNow enhancements and industry best practices.
• Perform other supervisory and business analysis tasks as required.

Requirements

• At least 8 years of experience in ServiceNow, including 2+ years in a supervisory role.
• Strong background in business analysis and project coordination for ServiceNow.
• Proficiency in ServiceNow development (HTML, JavaScript, APIs).
• Experience with Service Portal, CMDB, HR Scope App, and ITSM modules.
• Solid understanding of DevOps or Agile frameworks.
• Knowledge of IT Incident, Change, and Problem Management processes.
• Exceptional communication and interpersonal skills.
• Proven leadership skills including task delegation and team development.
• Analytical mindset with strong problem-solving abilities.

Benefits

• Confidentiality of information according to EEO guidelines.