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Service Design Lead - Remote

Posted 11 weeks ago
Design
Full Time
USA
$152,000 - $190,000/year

Overview

As a Service Design Lead at Brex, you will collaborate with product and engineering teams to establish and execute a strong product design standard that positions Brex as a leader in financial innovation.

In Short

  • Lead the scoping, planning, and implementation of comprehensive service design projects.
  • Identify and implement key areas AI can improve efficiency.
  • Create and implement an innovative customer onboarding experience.
  • Organize and lead workshops with cross-functional teams.
  • Define a multi-channel approach for customer experience.
  • Champion frameworks like journey maps and service blueprints.

Requirements

  • Strong written and verbal communication skills.
  • Experience working cross-functionally with various teams.
  • Ability to craft a clear narrative and vision.
  • Passion for team building and development.
  • 5+ years of design experience.

Benefits

  • Opportunity to work with a diverse team.
  • Access to tools and resources for career growth.
  • Flexible remote work options.

Brex

Brex

Brex is an innovative AI-powered spend platform designed to help businesses manage their spending with confidence. Offering integrated corporate cards, banking solutions, and global payment options, Brex serves a diverse clientele ranging from startups to large enterprises, including notable companies like DoorDash, Flexport, and Compass. The company emphasizes a culture of collaboration, diversity, and inclusion, empowering employees to challenge the status quo and grow their careers with the necessary tools and resources. Brex is committed to driving revenue growth through strategic partnerships and operational excellence within its Revenue Operations Team.

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